MASFAAmeUP
The Unofficial podcast for the Midwest Association of Student Financial Aid Administrators (MASFAA). A podcast by financial aid professionals for financial aid professionals with hosts Emily Haynam, Chad Olson, and Alex DeLonis.
Have ideas for a topic? Email us at MASFAAmeUp@gmail.com
MASFAAmeUP
MASFAAmeUp - Ep. 20 - FA Customer Service Structure and Tips
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Join co-hosts Alex and Emily for a dynamic conversation as they dive into the heart of what makes great customer service in our profession. From managing high-stress peak seasons to ensuring the processes align with the front end business, this episode is packed with real-world strategies, leadership insights, and practical tips tailored for financial aid professionals. Whether you're new to the field or a seasoned expert, you'll walk away with fresh ideas to elevate your office's service and student experience.